Head of Commercial Operations (m/f/d)

Job description

Sharpist is the outcome driven platform for people development powered by coaching. We create aha moments at scale by building the tech ecosystem for personal development in general and leadership coaching in specific. Our coaches and technology work in symbiosis to help our users reaching their personal goals. In a nutshell, Sharpist lets organizations scale worldclass executive coaching to their entire workforce.

BE THE MOST EMPLOYEE CENTRIC – is the mission we live for our users and for our team. We are result driven individuals. Sharpist employees combine backgrounds in conversational design, organizational psychology, e-commerce, machine learning, management consulting, and robot construction 🤖.

We would love to encourage people of all ethnic backgrounds, genders, and sexual orientations to apply for this role.

Did you know that this is the hottest role in town? As our Head of Commercial Operations you’ll not only closely partner with our VP Sales, Customer Success, Marketing and Co-Founders to drive complex, cross-functional projects for process improvements but you’ll also be a part of the exciting journey to drive people development on a large scale for organizations worldwide! 🚀

In detail that means:

• You develop and implement strategic initiatives with tangible cross-functional impact across our Sales, Marketing and Implementation Science Team
• Identifying areas for process improvement, establishing workflows that serve as blueprints for more scalable product solutions
• Optimizing data and reporting including the management and tracking of KPIs, budgeting and forecasting
• You collaborate cross-functionally across Business Development, Sales, Marketing, Customer Success, Finance and Product
• You play a critical role in the ongoing optimization of our tools, workflows, and analytical capabilities during a period of fast growth

Job requirements

Requirements:

• You have 5+ years experience in scaling a successful B2B commercial/ revenue operations organisation
• You have 5+ years of experience in working in fast-paced start-up environments or as a management consultant in sales operations and commercial execution
• You are a strategic and innovative thinker and operational doer, who thinks outside of the current norms and processes
• You are a strong project manager who can focus on the essential, prioritize ruthlessly, dive into the details, and thrive in simplifying the ambiguous into actionable plans
• You are an entrepreneurial and accountable self-starter who measures themselves on outcomes
• You love spending your time with metrics and analyses, you call yourself an expert with spreadsheets and dashboards and know which data to gather to drive decisions
• You have strong communication and collaboration skills: you liaise with all levels of the wider business teams across the organization
• You are not afraid of laterally managing large teams of more than 20 people
• You are familiar with customer relationship management (CRM) systems and very quick in coming to grips with new tools

Make our operating principles your own:

• As a soon-to-be Sharpie you will ambitiously seek opportunities to leave your comfort zone
• A culture where customer outcomes always come first and are higher priority than your personal needs is the culture that you seek to join
• “Excuse” is not part of your vocabulary
• You thrive for taking ownership and making the teams around you “move, move, move”
• Disagree and commit is a principle that you hold high, if this is what it takes to get the job done
• During times of hyper growth, it will be key that you maintain a welcoming and caring mindset in your teams that builds on psychological safety

How we invest in your development:

• Working hours that best fit your productivity
• Supportive, agile cross-functional team including the management team
• Of course, free Coaching, free mate, free beers, free muesli
• Investments in your professional development
• Market-competitive salary

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