Learning from the webinar

How Miro retained key talent during organizational transformation

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Highlights

Miro retained 100% key employees during major changes by focusing on employee support and engagement.
Clear communication and flexible support made employees feel valued and motivated.
Investing in people during tough times led to better business results and a stronger company culture.

About Miro

Miro, a collaborative workspace trusted by over 80 million users worldwide, empowers teams to design, innovate, and build the future together – with AI enhancing every step. By helping teams solve complex problems and deliver results quickly, all while ensuring security and scalability, Miro sets the standard for high-performing organizations.

What was Miro’s challenge?

Miro faced big changes, including layoffs and shifting business priorities, which put their company culture to the test. They recognized that transformation stress-tests values and exposes both strengths and cracks in the organizational "cultural operating system," so the people team focused on rebuilding the trust while keeping employees engaged and motivated.

What was the scale of Miro’s digital coaching program?

207
hours
of coaching delivered
80
learners
activated and supported
4
months
of coaching

What did Miro do differently to improve talent retention?

Miro’s philosophy is that coaching should be accessible to all, not just executives. The company partnered with Sharpist to launch their targeted coaching program, leveraging their deep understanding of their own culture and need for trust rebuilding.
So instead of a generic rollout, they:
Focused on “culture amplifiers” and those most impacted by change.
Offered coaching as a personal benefit, not a requirement.
Used one-on-one invitations to build trust and make participation feel supportive, not corrective.

What were the results of Miro’s digital coaching program?

Miro saw standout results:
100%
retention
of coaching participants during transformation
25%
increase
in employee optimism
4.9/5*
satisfaction
with coaching sessions
Increased positive actions
and morale across teams

What can organizations learn about talent retention from Miro?

Personalize support: Identify key influencers and offer tailored coaching as a benefit.
Prioritize trust: Communicate openly, keep coaching confidential, and let employees self-direct.
Be flexible: Not everyone needs the same level of support – adapt as needed.
Involve managers but let go: Get buy-in, but let employees own their development.

Why invest in talent retention during transformation?

Miro’s story proves that investing in people during uncertain times pays off. Even a small reduction in attrition can cover coaching costs, and stronger engagement leads to better business outcomes.
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